Few good advices to prepare your holidays in Chamonix.


How to collect the rental keys?

Our reception desk is located in Chamonix, at 189 avenue de l'Aiguille du Midi. We welcome you in the winter season daily from 10am to 12.30pm and from 2pm to 6pm ; and the rest of the year, from Monday to Saturday, from 10am to 12.30pm and from 2pm to 6pm.


Can I change my reservation of extra services with my rental booking?

You can book at any time and up to 2 days prior to arrival, add or delete your additional services, via your account from the website (secure area) or contact us by phone.


I don't have any ski equipment, how can I do?

You can book your ski equipment with our partner  logo SKISET.
Once there, you will just get your skis with our partner shop in the ski resort.


Can I connect to the Internet on site?

The majority of rentals are equipped with WIFI. For more information, do not hesitate to contact us. Chamonix station also benefits from various internet relay wireless high speed wire. More information chamonix.com .


If I have to cancel my stay, what happens?

Any cancellation must be notified in writing as soon as possible. Contact us to know the guaranteed events.

We recommend you take insurance cancellation in addition to your rental.

Our cancellation policy:
1) + 30 days before arrival: No charge (excluding cost of insurance if incurred).
2) + 22 days before arrival: 70% of the rental price.
3) + 15 days before arrival: 85% of the rental price.
4) - 14 days before arrival or no show: 100% of the rental price.


How is the end of my stay?

You need to leave your accommodation on the day of departure before 10 am; and drop the keys at the office (if you plan an early departure, the mailboxes of the agency is available). Housekeeping at the end of stay at your expense; however, you can delegate this task to us by informing us up to 4 days before the end of your stay. Note that the package "End of stay housekeeping" does not include the fact of emptying trash and doing the dishes.

Your deposit will be returned within two weeks after your departure after checking your rental.


I want to rent for several months, is it possible?

Yes, absolutely. We offer long term rental, either for the year or the season. You can consult the "season catalog" on the website or contact us directly.

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